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Thank you for voicing your concern to us! It is of the utmost importance to USG that we are actively working to better campus and student life for everyone. With that being said, we do receive a large portion of funds from student fees, but that money then gets reallocated to the 9 governing bodies that make up USG. The large majority of these funds go directly to MAC, BSO, BSM, etc. USG allocates a low amount of necessary funds to effectively do our job in bettering student life on campus with our various initiatives.
As far as the merchandise, we did purchase shirts for all of our members because it is very important for us to get our name out to the student body as it is our job to listen and voice their opinions to higher administration. We believe this purchase serves an important…
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Good afternoon! First off, I would like to apologize for the lack of responses recently through What’s Your Beef. Response times have been slow or lacking in the past and as the new USG installed for this academic year, this is something we are working to improve! We greatly appreciate student’s voicing their opinions through this portal and we believe it is imperative that we listen and respond to what is being said. With this being said, we have started a What’s Your Beef Committee within USG solely dedicated to reading, investigating, and resolving issues brought forth through What’s Your Beef. I hope this aims to improve upon our response times and provide better answers for you all! Thank you and we hope in the future to better serve you all and utilize What’s Your Beef more effectively and thoroughly.
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UPDATE 2: 8/22/18 9:29 pm Summer has passed and issues have not been addressed. USG, are you even there? What do we have to do to make you do your job?
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UPDATE: As of 6/18/18 at 1:45 pm there has been nothing to address concerns since this was posted. I will continue to wait in hope that our voices get heard.
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15 votesAnonymous
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50 votesAnonymous
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Hi, I'm one of the work studies in the registrar's office so I am going to try to explain how diplomas are made and sent out.
The first point I want to make is that when a person walks during graduation, your degree has not been awarded yet. It has been assumed to be fine, but the office still goes in and confirms that every student has met the requirements for their degree program. This is usually done within a week after graduation but can take up to three weeks after depending on how busy the office is. Additionally, professors are often late at submitting grades which extends the time even further.
Once degrees have been awarded in our system, we then send the list of people and their degrees to a third party that actually makes the diplomas. There is a common misconception that we make them in the office, this is not true. We send out the list of 1000 students that graduated to this company and they make the diplomas. This is also how the metal diplomas are handled, but those take even longer since they need to be engraved. The processing time for this can be fairly variable, especially for larger orders like spring graduation.
Once we receive the diplomas back from the third party, we then need to go through every single one to make sure that there are no mistakes in names or in degree awarded. This happens more often than you think, and occasionally there are even blank ones we have to reorder. Part of this check is compiling emails to send them to. Since your Mines emails get deactivated soon after graduation, we have to go into each student account and find a personal email to send them to. Another piece of the verification is renaming the file name of each diploma so it identifiable to the student instead of being a random number assigned by the people who make the diplomas, which also takes a significant amount of time.
Once we have this list of emails and people, we then have to send emails with the diplomas out to each person. This requires the manual attachment of the file to each email and verification that we are sending the right person the right diploma.
Each one of these steps is very tedious and requires a lot of data entry. Additionally, this happens during the summer when there are little to no work studies to help with the process. This means that it is usually done by a single person who is also in charge of sending out transcript orders, working the front desk, answering phone calls, and dealing with other front end registrar stuff. Many of these are more time sensitive so they can take higher priority than sending out diplomas.
As for this last spring semester, we had several full time members leave causing a surge of new people to come in. This meant that in addition to all of these steps, staff had to be hired, trained, and then fit this into all the new things they have learned. Unfortunately, many of these people did not start working until the summer so that limited what our office could handle that spring. We used to have a person who would just handle all of the graduation related stuff, but they left over last winter break. This meant that the responsibility had to be distributed to the other busy members of the staff while they were also dealing with responsibilities of other staff members that left.
So yes, we understand that people want their diploma the day they "graduate" and are frustrated when that does not happen. However, there are many time consuming, behind the scenes steps that prevent us from sending them out that early. All I can say is have patience and you will receive it eventually.
If you have any questions regarding diplomas, transcripts, or registration, please email registrar@mines.edu or come into the office and we would be happy to help. Our hours are from 8-5 every weekday.