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  1. The Registrar Office Permanent Staff are very Rude to Students

    157 votes
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    8 comments  ·  Undergraduate Students  ·  Admin →
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    AdminMines USG (Undergraduate Student Government, Undergraduate Student Government) responded

    UPDATE:
    USG recently met with the registrar’s office. They are continuing to address this concern in new ways besides the survey. If you disagree or agree please let us know down in the comments or by visiting USG office hours.

    Love,
    USG
    ___________________________________

    After the joint focus group between USG, students, and the registrar, we have come up with some solutions: 
    1) The registrar is developing a survey that will be sent to all students who come into the office for assistance in order to get feedback on whether they completed their job effectively and to the satisfaction of students.
    2) The registrar has had two vacant positions recently, putting them slightly behind in processing.  Both of these positions should be filled by the end of the month so that they can better address students’ needs.
     
    This is an ongoing process so please continue to leave comments…

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    Anonymous commented  · 

    I'm sorry to hear that but I'm surprised because I've never had any poor interactions with the Registrars Office staff and I'm in there quite often for help with graduation requirements. Every time I've been in there they are extremely willing to help (assuming there is no line, which is reasonable for any place that is offering a service, coming from someone who's worked at a grocery store and other customer service environments). Maybe it's an issue with the golden rule? (if you go into a place with a bad attitude then people are never as willing to help but if you're nice and start with "Hi, how's your day going?" instead of "I need ___" you will have much better success). From what I've seen, it seems like the Registrar's is like the police that just enforce the rules, not make them. At a grocery store, you don't get mad at the cashier for a wrong price ringing up. So you can't get mad at any one office for enforcing rules that they don't make. Maybe this is just school preparing you for rules, policies, and deadlines that will happen for the rest of your life. I don't know any of this for a fact but I just want to shed light onto the positive experiences I (and hopefully many more students) have had.

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